Privacy Policy

Pushpak AI Private Limited

Last Updated: March 5, 2026

Pushpak AI Private Limited ("Pushpak AI", "Company", "we", "us", or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our websites, applications, platforms, and services.

This policy applies to all users of our services including customers, partners, website visitors, and individuals whose information may be processed through systems powered by Pushpak AI technology.

1. About Pushpak AI

Pushpak AI is a technology company specializing in Artificial Intelligence solutions including:

  • Computer Vision and Video Analytics
  • Document Processing and Document AI
  • Generative AI solutions
  • Enterprise automation platforms
  • Edge AI and on-premise AI deployments
  • Cloud-based AI services and APIs

Our solutions may process images, videos, documents, and metadata to provide automated insights and analytics.

2. Scope of this Policy

This Privacy Policy applies to:

  • Pushpak AI websites and portals
  • Pushpak AI software platforms and APIs
  • Customer deployments (cloud or on-premise)
  • Mobile applications
  • AI-powered analytics systems
  • Customer support and communications

This policy does not apply to third-party platforms or services that may be integrated with our products unless explicitly stated.

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

Information that identifies or can be linked to an individual:

  • Name
  • Email address
  • Phone number
  • Organization name
  • Job title
  • Account credentials
  • Business contact information

This information may be collected when you:

  • Register for our services
  • Contact our team
  • Request a demo
  • Participate in events or partnerships

3.2 Technical and Usage Information

When you use our services, we may collect:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Usage logs
  • Session activity
  • Error logs
  • Performance metrics

This helps us improve system performance and security.

3.3 Data Processed Through AI Systems

Depending on the services deployed, our systems may process:

  • Images
  • Video streams
  • Documents and scanned files
  • Metadata
  • Machine-generated analytics

Examples include:

  • Video analytics for safety monitoring
  • Document extraction
  • Object detection
  • License plate recognition
  • Facial analysis
  • Operational analytics

In many cases, Pushpak AI acts as a data processor, and the customer remains the data controller.

3.4 Automatically Collected Data

Our websites may collect:

  • Cookies
  • Analytics data
  • User interaction metrics

This may include pages visited, session duration, and referring URLs.

4. How We Use Information

Pushpak AI uses collected information for the following purposes:

Service Delivery — Provide AI-based analytics and services, process documents, images, and video feeds, generate insights and reports.

Platform Operations — Maintain platform functionality, monitor system performance, troubleshoot technical issues.

Security — Detect fraud and unauthorized access, maintain system integrity, prevent misuse.

Communication — Respond to inquiries, provide support, send service notifications.

Product Improvement — Improve AI models, enhance product performance, develop new features.

We do not sell personal information to third parties.

5. Legal Basis for Processing

Where required by applicable law, we rely on the following legal bases:

  • Contractual necessity
  • Legitimate business interests
  • Compliance with legal obligations
  • Customer authorization
  • Consent where required

6. Data Sharing and Disclosure

Pushpak AI may share information with:

Service Providers — Third parties assisting with cloud infrastructure, data hosting, analytics services, and technical support. Examples include AWS, Microsoft Azure, and Google Cloud. These providers are contractually obligated to maintain confidentiality and security.

Business Partners — We may share information with authorized partners involved in delivering our services.

Legal Requirements — We may disclose information if required by law enforcement agencies, regulatory authorities, court orders, or legal proceedings.

Business Transfers — If Pushpak AI undergoes an acquisition, merger, or asset sale, user information may be transferred as part of that transaction.

7. Data Storage and Retention

We retain data only as long as necessary to provide services, fulfill contractual obligations, and comply with legal requirements. Retention periods depend on customer agreements, system configurations, and regulatory requirements. Customers may configure retention policies for their deployments.

8. Data Security

Pushpak AI implements industry-standard security measures including:

  • Encryption in transit
  • Access controls
  • Secure authentication
  • Network monitoring
  • Infrastructure security
  • Secure development practices

However, no method of data transmission or storage can be guaranteed to be completely secure.

9. AI System Processing

Our AI systems may analyze visual, textual, or structured data. Depending on the use case, these systems may detect objects, vehicles, text from documents, and operational patterns.

AI outputs are generated automatically and should be used as decision-support tools, not as the sole basis for critical decisions.

10. Customer Responsibilities

Customers deploying Pushpak AI systems must ensure:

  • Legal compliance with local privacy laws
  • Proper consent where required
  • Clear signage for video monitoring
  • Responsible use of AI analytics

Pushpak AI does not control how customers collect or provide data to our systems.

11. International Data Transfers

Data may be stored or processed in countries where our infrastructure or partners operate. Pushpak AI ensures appropriate safeguards for international transfers in accordance with applicable laws.

12. Cookies and Tracking Technologies

Our websites may use cookies for session management, analytics, and performance optimization. Users may disable cookies through browser settings. However, some features may not function properly if cookies are disabled.

13. User Rights

Depending on jurisdiction, individuals may have rights including:

  • Access to personal information
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction of processing
  • Data portability
  • Objection to certain processing activities

Requests may be submitted to our privacy contact.

14. Children's Privacy

Pushpak AI services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

15. Third-Party Links

Our services may contain links to third-party websites or services. Pushpak AI is not responsible for the privacy practices of such third parties.

16. Changes to this Privacy Policy

Pushpak AI may update this Privacy Policy periodically. Changes will be posted on our website with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

17. Contact Information

For privacy-related inquiries, please contact:

Pushpak AI Private Limited
Email: privacy@pushpak.ai
Website: https://pushpak.ai
Address: T-Hub Phase 2, 20 Inorbit Mall Rd, Vittal Rao Nagar, Gachibowli, Hyderabad — 500081, India

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.